Terms and Conditions

Fernweh Safaris is a limited liability company with registration number PVT-5JUZLADG. The business address is Rhino Park Road, Karen, Nairobi, Kenya. Sidney Trompell is the authorised representative.

Contact email. reservations@fernwehsafaris.com.

Kenyan telephone. +254 715 476 731. German telephone. +49 1522 9388768.

These Terms and Conditions govern bookings and travel arrangements made through Fernweh Safaris, referred to as we, us or our.

By making a booking with Fernweh Safaris, customers, referred to as you, your or the traveller, acknowledge these Terms and Conditions, subject to applicable law.

Fernweh Safaris offers safari experiences, travel arrangements and related tourism services in Kenya.

Depending on the nature of the booking, Fernweh Safaris may act either as a tour organiser or a booking intermediary.

Tour organiser. Where Fernweh Safaris designs, sells and organises a safari or travel package under its own name.

Booking intermediary. Where Fernweh Safaris facilitates reservations or arrangements with independent travel providers on behalf of customers.

Our role, the identity of the contracting service provider and any applicable supplier terms will be communicated in the booking documentation before the customer commits to the booking.

Where Fernweh Safaris acts as an intermediary, the relevant supplier may be responsible for delivering the contracted services. This does not exclude any responsibilities Fernweh Safaris has under applicable law.

All safari itineraries, quotations and travel arrangements are subject to availability until confirmed.

A booking becomes confirmed once all three conditions below are fulfilled.

The customer accepts the proposed itinerary and quotation.

Fernweh Safaris issues written confirmation of the booking.

The required deposit has been received.

The standard deposit is 50 percent of the total booking value.

Until these conditions are fulfilled, availability and prices are not guaranteed.

Any additional booking conditions or supplier specific requirements will be communicated before confirmation.

Prices are quoted in the currency specified in the individual itinerary, quotation or invoice.

Fernweh Safaris may accept payments in multiple currencies. The applicable currency, payment instructions and any conversion arrangements will be stated in the booking documentation.

Unless otherwise agreed in writing, the deposit is 50 percent of the total booking value to confirm the reservation.

The remaining balance is 50 percent, payable no later than 45 days before the scheduled start of the safari.

For bookings made within 45 days of departure, the payment schedule will be confirmed in writing before the booking becomes binding.

Failure to pay the remaining balance by the agreed deadline may result in the booking being treated as unpaid and potentially cancelled, subject to applicable law and the cancellation terms disclosed to the customer.

Customers wishing to cancel a confirmed booking must notify Fernweh Safaris in writing.

The applicable cancellation conditions, including any non refundable supplier commitments, must be disclosed to the customer before booking confirmation.

Any statutory cancellation or refund rights that apply to the booking remain unaffected.

Requests to change travel dates, accommodation, activities, passenger details or other itinerary components are subject to availability.

Any additional costs, supplier charges or administration fees must be communicated before the customer approves the proposed changes.

Travel arrangements may occasionally need to change because of operational circumstances, supplier availability, safety concerns or events beyond our reasonable control.

Where a significant change becomes necessary, Fernweh Safaris will inform the customer as soon as reasonably practicable and explain the available options.

Nothing in these Terms and Conditions limits rights or remedies that customers may have under applicable consumer or package travel laws.

Fernweh Safaris may work with independent accommodation providers, transport operators, guides, activity providers and other tourism businesses.

Where Fernweh Safaris acts as a tour organiser, its use of independent suppliers does not automatically remove its legal responsibilities for the package.

Where Fernweh Safaris acts as a disclosed intermediary, the relevant supplier's contractual terms may apply, provided these have been appropriately communicated.

The respective responsibilities of Fernweh Safaris and its suppliers will depend on the booking arrangement and applicable law.

Circumstances beyond reasonable control may include severe weather, natural disasters, significant public health emergencies, government restrictions, civil unrest, park closures or major transport disruptions.

Fernweh Safaris will communicate material disruptions and assess the available options in accordance with the booking contract and applicable law.

Force majeure does not automatically remove statutory customer rights.

Travellers are responsible for ensuring that they hold valid passports and comply with applicable immigration, health and entry requirements.

Kenya's electronic travel authorisation requirements vary depending on the traveller's circumstances and applicable exemptions.

Customers should consult the official Kenya eTA government portal for current information.

Fernweh Safaris may provide general travel guidance but cannot guarantee admission into a country.

Fernweh Safaris strongly recommends that all travellers obtain appropriate travel insurance covering, where relevant, medical treatment and emergency evacuation, trip cancellation and interruption, lost or damaged baggage, adventure and safari activities and other risks relevant to their itinerary.

Travellers are expected to follow reasonable safety instructions issued by guides, accommodation providers and relevant authorities.

Wildlife encounters, road journeys and outdoor activities involve inherent risks.

Customers should disclose relevant accessibility requirements or other travel arrangements requiring special assistance before booking, so that suitability can be assessed.

Fernweh Safaris will not exclude liability for negligence, personal injury or other matters where such exclusion is prohibited by applicable law.

Customers experiencing difficulties during their safari should contact Fernweh Safaris as soon as reasonably possible so that assistance or corrective action can be considered.

Customers may also have statutory complaint or dispute resolution rights under applicable law.

Fernweh Safaris' responsibilities depend on whether it acts as the tour organiser or a disclosed intermediary for the particular booking.

Any limitations of liability must comply with applicable law and must not exclude responsibilities that cannot legally be excluded.

These Terms and Conditions are intended to be governed by the laws of Kenya, subject to any mandatory consumer protections or jurisdictional rights that apply to the customer.

Nothing in this provision is intended to remove mandatory rights available to customers under applicable law.

Unless otherwise indicated, website content, including original text, photographs, branding and other materials, belongs to Fernweh Safaris or its respective licensors.

Unauthorised commercial reproduction or distribution is prohibited, subject to applicable copyright law.

Personal information collected through the website and booking process is handled in accordance with the Fernweh Safaris Privacy Policy and applicable data protection law.

Please refer to our Privacy Policy for further information.

Fernweh Safaris may update these Terms and Conditions from time to time.

The terms applicable to an existing confirmed booking will not be changed retrospectively without a valid contractual or legal basis.

The applicable version will be identified in the booking documentation.

English draft supplied on 19 October 2026 for review. The effective date and final last updated date remain unconfirmed. These proposed terms require business approval and legal review before use as final conditions. The German draft remains independently maintained.